Terms of Service

Delivery & Availability

  • Delivery of all items is subject to availability, and all prices are subject to change without prior notice. If an item is out of stock you will be notified within 24 hours. Out of stock items will automatically remain on our back order system until we receive stock or you notify us you wish to cancel the order.
  • We use Royal Mail delivery and aim to deliver all orders within 2-3 days from the date of purchase. Unfortunately we can not accept responsibility for delays in the Royal Mail postal system.
  • All orders received by 2pm will be processed on the same day.
  • Under normal circumstances orders are processed and delivered within 2-3 working days. However please allow up to 7 days from the time of ordering for delivery. If you have a valid reason for an urgent delivery please feel free to contact us and we will endeavour to prioritize your order.
  • To qualify for free delivery your order must be over £30.00 (maximum weight, 20kg) and live in the UK mainland. All other orders are subject to Royal Mail rates, and a 0.5-5% in weight is added to all products which will cover additional cost of securely delivering your package.
  • These conditions do not apply to large whole sale orders, please get in touch regarding these, so that we can cater for your specific need.

Please Note: Deliveries in more remote areas and outside the UK may incur additional delivery costs and declarations to be made and therefore we can only process orders £25 and above. Please allow at least 5-7 days for your order to arrive (this will be longer for more remote destinations please email us with your details for more specific delivery times) to the: Channel Islands, Jersey, Guernsey, Alderney, Herm and Sark, Andorra, Canary Islands, Gibraltar, San Marino, Vatican City and the rest of Europe.

Privacy Policy & Data collection

  • We are committed to protecting your privacy. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998). We do not sell, transmit or pass on any of your personal details (including email addresses) to any third party companies.
  • We only collect the necessary information to process your order and/or to contact you in the event that we have a problem processing your order.

Conditions of Purchase

  • To purchase products & services from us you must be over 18 years old.
  • All credit/debit card transactions are processed via Paypal. Paypal uses state of the art security tools and techniques, both proprietary and unique, to ensure that both you the customer and we the supplier are protected.
  • However, if you do not have a Paypal account by clicking on this option you will be able to securely enter your credit/debit card details.
  • When you purchase from Establish Life you agree to all the points in the "Terms of Service".

 

Refund policy

We want you to be completely satisfied with any purchase from establishlife.org. You may return any purchase back to us within 7 days providing:

  • The product is not damaged
  • The product is unopened and/or still sealed
  • The product has not been used in any way
  • The product is complete with all the original packaging
  • The product is in a resalable condition
  • The product is not on sale or in the clearance section
  • We cannot process refunds for any glass based items (including Blackstrap Molasses, Flax Seed Oil, Essential Oils and Tinctures).
  • Products must be returned within 7 days to: get in touch for this. We accept no responsibility for loss or damaged items that are returned to us.
  • Providing goods are returned in satisfactory condition in accordance with the above, we will refund you in full exclusive of any shipping charges within 7 working days.

Complaints & Other

  • If you have a complaint regarding any aspect of our products or services you may contact us in total confidentialty. All complaints will be dealt with fairly and efficiently within 48 hours of initial contact.
  • All images are for illustrative purposes only, so products may differ from those displayed.
  • These Terms & Conditions do not affect your statutory rights as a consumer.
  • Packaged products, where applicable, may contain traces of nuts.